It has been brought to our attention that there are unsolicited and malicious emails that have been sent to some of our customers asking for payments.
We want to ensure that you are aware of the incident so that you may take steps to monitor emails sent from firstname.lastname@example.org (that uses a single 'S' from our default domain @rakwireless) as well as receiving calls from WhatsApp number +86 131 1337 0198 with the same concern claiming the name of our company Shenzhen RAKwireless Technology Co., Ltd. Our team became aware of the fact that certain customers received 'phishing' and fraudulent emails from unknown third party purporting related to their orders.
The safety and security of the community is the utmost consideration for RAKwireless, and we will do everything to make sure our customers are safe from any wrongful activity. We ask you to be very vigilant to all malicious emails sent from any @rakwireles.com domain.
We value our partnership with all members of the RAK community. Earning your trust through the operation of a secure service will always be our highest priority. We deeply regret this incident and apologize to you, and to everyone who relies on us, for this inconvenience.
Rest assured that we are doing everything in our power to resolve this issue, and we appreciate your understanding as we take action on this concern.
If you have any questions or concerns regarding this issue, please email us at email@example.com.