We’ve been made aware that some of our RAK customers have unfortunately fallen prey to unassuming fraudulent websites selling MNTD. Hotspots, RAK Hotspot V2, and other RAK products.

Be Wary of Unauthorized Resellers or Online Marketplaces

We do not recommend purchasing hotspots from unauthorized resellers or online marketplaces because it always carries a risk for the buyer (e.g. fraudulent products, voided warranties, etc).

Important note: If the website you are purchasing from uses cryptocurrency as its only mode of payment, it is most likely a scam.

Where to Buy RAK/MNTD. Products

For MNTD. Hotspots

MNTD. Hotspots are sold exclusively by MTND. on the getmntd.com website. As of now, we do not have any authorized distributors.

For RAK Hotspot V2 and other RAK products

The RAK Hotspot V2 is sold only through select authorized resellers:

In terms of other RAK products, please verify that you are buying your hardware from our authorized resellers and distributors worldwide.

Questions?

If you have any queries or concerns about your RAK Hotspot/products or MNTD. Hotspot, please see the table below on who to contact:

Product

Concern

Contact

RAK Hotspot V2

Order/Shipping Update

Please reach out to the Cal-Chip Connect Team at support@calchipconnect.com or you can also submit a support ticket via their website

RAK / MNTD Hotspot 

Technical Support 

Please open a ticket in the RAK Discord and send us your diagnostics page so we can help you better.

Other RAK Products

Technical Support/Order/Shipping Update/Other Concerns

Please write to us at inquiry@rakwireless.com or leave your information and concern on our contact page

MNTD. Hotspot

Order/Shipping Update

Please reach us through the MNTD. website chatbot or write to us through our online support desk.

What RAK is Doing To Prevent “Bad Things” From Happening?

At RAK, we’re taking proactive steps to prevent the spread of infringing sites and listings on the most popular marketplaces across the globe.

Please, rest assured that we are doing everything possible to remove all kinds of violations from online resources.

We Need Your Help

With your cooperation, we can put an end to these infringing websites — so that you’ll always be assured that the products you purchase are genuine. We truly appreciate the time you took to read this and your understanding.

We will keep you posted about our future updates on the brand protection activities.

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